FAQs

Once you place an order, you’ll receive updates as we pick and then send out your order. If you’ve selected a tracked delivery option, you’ll receive details on how to track your order.

Please get in touch with us as soon as possible, we try and send out orders as quick as we can.

Please send an email to hello@proudsupplies.co.uk with your order number.

Please contact us if you are having issues placing an order and we will do our best to help you.

It might be worth checking the following:
- Your payment details are correct/not expired.
- Your billing address for the payment method is correct.
- Your internet connection is stable.

We currently only deliver orders to the UK. To enquire about delivery to a different destination, please contact us.

All our orders are sent from our storage facility in Suffolk. If you order a ‘Made-to-Order’ product this will be sent from one of our trusted partners in the UK.

We aim to send out all orders within 2-3 working days. During busy periods, weekends & bank holidays this could be slightly longer. Please note 'Print-On-Demand' products will take longer as your items will need to be made for you, please look at the product description for more information. 

For our fastest delivery please use our Premium Delivery Option which uses the Royal Mail 24 service. Once your order has been picked this should be with you within 1 working day.

Please note that we are unable to guarantee delivery dates.

Our standard delivery is untracked. If you chose our Premium Delivery option, we’ll send you details on how to track your order once we have picked it.

Most of our orders fit through standard letter boxes. However if your order cannot be placed though the letterbox Royal Mail will leave your order in a safe place or will attempt delivery another day.

Let us make it right, please email hello@proudsupplies.co.uk - and we’ll get it sorted.

We try and make returns easy. Send an email to returns@proudsupplies.co.uk, and we’ll walk you through the process. You can read our full return policy here.

Once we’ve received your return, we aim to process this within 2 working days. We always recommend using a tracked postage method that insures you for the value of the items.

Keep your eye on our social media as we’ll announce any event we'll be attending there.

Please contact us using the form below with details of which products and quantities required and we will be in touch.